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Questions & Answers

How do you respect my privacy and the security of my transactions?

Where do you ship?

What are the shipping costs?

What payment methods do you accept?

I can't wait! How do I place an order on your store?

How do I cancel/change my order?

How is my order processed?

When will I receive my order?

How do I track my order?

What is the return & refund policy?

What will you do if my order is delivered late, is lost or if I didn't get all the products?

Under what conditions I can't request a refund?

Do you offer exchanges?

What if my order is damaged or stolen?

If an order is shipped separately, will there be double shipping charge?

What if I am not at home when the order arrives?

Where do all of these awesome products come from?

When is the next promotion?

How do I contact your company if my question isn’t answered here?